![]() Please see attached receipts for pads and letter from GP confirming that these pads are not available under the NHS. Expense is allowed as per statutory carer guidance – required because of disability/age/condition. Incontinence pads available under the NHS do not suit service user. Be clear in your claims – using a chart like the following example is a great way to clearly demonstrate your need and case:.Refer to the statutory carer guidance, annex C p370 – see the guidance notes. Check what the council or trust’s flat rate is and put forward any disability-related expenses that exceed this.Make a list of the expenses that relate to the illness or disability as opposed to regular expenses.Refer to our Being Heard guide to help you explain your approach and get the message across during the financial assessment.Ask the local authority or trust to put all invoices on hold until any dispute has been resolved.Ask the council or trust for their charging policy or for information about disability-related expenses – this may already be on their website or you can request it by looking up their contact details.When they request evidence, it’s important to note that there are many different forms of proof you could show including the following: Doctors can charge for these letters but some may not – you can discuss this with your doctor if you have limited money and cannot pay. It is vital that your doctor or another health professional supports you with this because the local authority will most likely base their decision on this evidence. ![]() So you will need to put the case forward that the product you need is not available or a therapy session is only available for a limited amount of time, ideally with the backing of a doctor’s note for reference. They may argue that a particular medical product or service is provided by the NHS for example. ![]() Your council or trust will request documents or receipts to prove your case for these extra costs being incurred.
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